Quick, Simple & Efficient
We use Zoho SalesIQ mainly to provide support to our clients and their users on our web-based application. This is primarily used by our …
Starting at $0 per month per user
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What is Zoho SalesIQ?
Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used…
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Pricing
Free
$0
Cloud
per month per user
Basic
$10
Cloud
per month per user
Professional
$17
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/salesiq/pricing.ht…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
New & Improved Zoho SalesIQ 2.0: A quick demo from Codeless Bots to Website Visitor Tracking & more
YouTube
Zoho SalesIQ - Dialogflow demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoho SalesIQ?
Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle.
Zoho SalesIQ can be used by businesses of all sizes across all industries.
Zoho SalesIQ offers:
A detailed list of visitors sorted based on the criteria that matter to businesses
A codeless website chatbot builder used to build a chatbot for websites without writing a single line of code
In-built audio call and screen share features to solve complex queries
Proactive chat triggers to reach out to customers at the right touchpoint
Instant messaging channels like WhatsApp, Instagram, Facebook to bring all customer communication into a single dashboard
Zoho SalesIQ Features
- Supported: Visitor Tracking
- Supported: Codeless bot
- Supported: Scripted bot
- Supported: Live Chat
- Supported: Audio call
- Supported: Screen share
- Supported: Lead scoring
- Supported: Chat routing
- Supported: Proactive chat triggers
- Supported: Profile enrichment
- Supported: IP blocking
- Supported: Internal chat
- Supported: Instagram integration
- Supported: Canned responses
- Supported: Typing preview
- Supported: Chat supervision
- Supported: Profanity management
- Supported: Agent mobile app
- Supported: Mobile SDK
- Supported: Chat translation
Zoho SalesIQ Screenshots
Zoho SalesIQ Video
Zoho SalesIQ Product Tour: Customer engagement platform
Zoho SalesIQ Integrations
Zoho SalesIQ Competitors
Zoho SalesIQ Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) |
Frequently Asked Questions
Zoho SalesIQ starts at $0.
The most common users of Zoho SalesIQ are from Small Businesses (1-50 employees).
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Reviews and Ratings
(40)Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
November 04, 2021
Quick, Simple & Efficient
We use Zoho SalesIQ mainly to provide support to our clients and their users on our web-based application. This is primarily used by our support department but we have plans to implement this as a part of our sales process as well. Zoho SalesIQ has enabled us to build an automated bot that provides support to our users outside of business hours and when we are back at the office, the human operators take over. Super effective!
- Automated bot.
- Screen-sharing & remote assistance.
- Customization.
- Deeper integration with Zoho Assist.
- Integration with 3rd Party ticketing systems not in Zoho family of products.
- Updated scripts to match Zoho Creator.
October 05, 2021
The most popular and best value for Customer Engagement Platform available in the market
We have integrated Zoho SalesIQ with our company website to connect our website visitors to a live agent in case the visitors are interested in more details of our product or would like to immediately start using our application demo. It is being used by the sales and customer success teams currently, however, we do plan to integrate it with our cloud application as well so that existing customers are able to get live support from the technical teams for problems being faced while using the application. We have also integrated Zoho SalesIQ with our demo videos website in case hot lead customers want to connect with the customer success teams if they still have unanswered queries.
- It easily provides a simple widget code with a few clicks once you decide to integrate it with your website or application.
- You are able to check live website visitors' page visits so that the corresponding subject matter experts can get ready to respond in case they decide to chat.
- It gives locations of website visitors as well as for how long have they browsed the web pages and if they are returning or new leads.
- Live chat agents can easily respond to visitors on the go via the android application that notifies the agent of incoming chat queries to which they can respond or leave it to other agents.
- Those features that are not supported by the plan you are using should be removed from the front end as they are taking up space and usually are a distraction to the users.
- The help to the keyboard shortcuts should be prompted while using the application instead of having to visit the help menu again and again.
- There is a distracting awful looking orange notification icon that keeps appearing on the top right corner of the application if you have downgraded your plan, this should be shifted to the sliding bar.
August 24, 2021
Fantastic chat software for your sales and support team!
We use Zoho SalesIQ for both sales and support-related queries. The Zoho SalesIQ chat box on our website assists new users to find out more information about our product (pricing, set up a product demo, general questions) and it also assists existing users in connecting them with our support team to troubleshoot issues that might come up. So it is a critical part of both our sales and our support team. Prior to this, our support and sales system consisted of our users contacting us through the phone or through our email. We have found that that users much prefer the Live chat option rather than either phone or email.
- The mobile app is fantastic so our agents can pick up support queries even on their phones.
- It also captures some very useful extra data on users (like their location, device etc) which can be useful for both troubleshooting and sales related purposes.
- I really like the mobile app but on Android we have faced a few issues where the chat ringer will either not ring or continuously ring until we restart our phone. It doesnt happen often, thankfully.
July 21, 2021
Zoho SalesIQ is a Resourceful and Convenient Program
Zoho SalesIQ is a successful engagement application, which changes our website visitors to clients. The program issues sales assistance and real-time communications through chats, which convinces our customers to make purchases in our company. The program also grasps or captures the traffic in the website, which is a significant tool for learning the consumer trends concerning the products we sell. Lastly, Zoho SalesIQ helps in personalization of conversations, where clients directly discuss their plea with the company.
- Zoho SalesIQ has an option of developing up an AI messaging.
- Customers behaviors and demands are identified.
- Zoho SalesIQ has a live chat which is excellent and fantastic.
- The software fails to know when one visits the site through a mobile application.
- Zoho SalesIQ free version has limited features.
- Understanding UI sometimes is hard/complicated.
June 04, 2021
Zoho SalesIQ as a full-fledged business solution.
We tried to provide our sales team better access to customer statistics with Zoho SalesIQ, and this allowed them to view basic site traffic. We were able to follow each consumer around our site as they went about. We were able to communicate with each consumer and personalize the dialogues to each lead because of this functionality. This is really beneficial to our organization.
- It has helped us increase our revenues by a significant margin over the last few years. Technical help is quite quick to respond.
- UI that is convenient and practical. It's simple to use and understand. We value being able to see how users arrive at our site.
- Zoho SalesIQ has a fantastic live chat feature that includes a notification, monitoring and reporting system.
- Unfortunately, Zoho SalesIQ free edition only has a few features.
- It cannot tell us when someone visits our website through a mobile app.
- The time it takes to acquire the results of an inquiry might be a bit excessive at times.
November 24, 2018
Integrated Visitor Tracking and Chat
We use Zoho SalesIQ to provide live agent access and live website visitor monitoring. It is used on one of several websites that we have. It is useful for providing information on live visitors, especially on ones that we have had previous contact with, that are in our Zoho CRM system. So we can track what customers and prospects from our CRM are on our site, for how long and what pages they viewed. In addition, we use the live chat widget and multiple agents monitor that, both from desktop and mobile.
- Live visitor tracking
- Tracking of CRM contact behavior on website
- Live Agent Chat
- Login expiry is frustrating....but I do understand the need for security. I find Zoho's approach frustrating sometimes...
- Chat Widget could take a page from more advanced offerings like Intercom.io
- Limited customization and older look and feel of the widget
April 04, 2017
Following my visitors closely
Zoho SalesIQ is used for a better visitor follow-up. [It allows us to] qualify [leads]. We have some products and we can easily focus [on the right solution for our customers with more organized information]. It is used by customer service and sales departments. One limit was that there wasn't a mobile app but the Zoho team resolved it.
- Know where your visitors come from
- The time spent in a specific place
- If they are a recurring visitor
- Number of visits received by a person (visitor)
- Improve the mobile app. Make it more similar to the portal but flexible to navigate.
- Automatic leads (or actions). When a visitor meets some conditions, open a window requesting a name and email (and/or additional information).
- Visit goals. When a visitor is the X visitor of this place today (for the month). Something like that could be cool.